Please review our Return Policy to ensure your product(s) qualify for a return claim. To obtain a refund for your product, please complete the following three steps:
Refund Step 01
To request a return authorization, either phone our customer service staff at 1-877-515-TRUE, or complete the email form below.
Refund Step 02
Once our Customer Service Department has authorized the return, please ship the product to the address below:
True Nature Group
5400 Carillon Point
Building 5000 - 4th Floor
Kirkland, WA 98033
Make sure to include your name, phone number and a copy of your original invoice in your returned package. We recommend you use insured UPS or US Priority Mail to ensure your return can be tracked and not lost in transit. We are not responsible for lost or damaged items.
Refund Step 03
Upon receipt of the products, our return department will review the items and approve the refund. Please allow up to 30 days from date your return is received for refund to be processed. You will receive an email once the refund has been issued.
Dear International Customers - we are only able to provide refunds in US$. The credit card processors available to US businesses enable us to accept orders in certain local currencies but only refund up to the US$ value of the original order at the time the order was placed. We apologize for any inconvenience this may cause.