All orders typically ship the next business day after they are placed. For example, order on Monday, and your order will ship on Tuesday. Order on Friday and your order will ship on Monday, etc.
We have enabled real-time inventory to better serve our clients. If an item shows online as being "Out-of-Stock" then we have temporarily run out of stock for this item. You may still order the item. If we expect the out-of-stock item(s) to arrive within 2 business days, we will hold your entire order to allow that item to come into stock before shipping your order. If the out-of-stock item(s) is not expected to arrive within 2 business days, all remaining items in your order will ship immediately without the out-of-stock item(s).
This creates a back-order. As soon as the back-ordered item(s) arrive into stock again, we will ship it to you automatically with FREE ground shipping, and send you an email to let you know that your back-ordered item(s) has shipped. Due to the cost of shipping, orders outside of the continental US cannot be shipped for free (this includes orders from Alaska). We will refund your credit card the price of these items.
In the case of a backorder, your credit card will be charged for the full amount of your original order including the backordered item, but you will benefit from FREE and automatic ground shipping of the backordered item when it arrives in-stock. You will also be notified via email when that backordered item ships to you. If you are ordering an out-of-stock item online, that item will very likely be back-ordered. In either case, we will also notify you via email when you have ordered a backordered item. When you are notified of the backordered item, you may cancel that item from your order by contacting us, and if you have been charged for it, we will refund you the price of that item.
Out of Stock Items
If an item shows online as in-stock, it will almost always ship the next business day. If it shows limited availability, it should ship next business day, but there is a small chance of back-order if many people order the same item at the same time.
Most out-of-stocks do not last very long at all. If you are curious about the ETA of an item, call us at 1-818-515-TRUE (between 9:30am-5pm PST) and our team will be able to provide you with an ETA. Thank you!
Trial Sizes & Samples
We do not maintain backorders for trial sizes or samples. If your order includes these items, and we are out of stock of some or all of them, we will ship all items available, and cancel the remaining trial sizes and samples that are not in stock.
If your original order included free shipping, and you choose to cancel a backordered item from your order, lowering the total of your order below the free shipping threshold, we reserve the right to reduce the amount of your refund by our standard shipping fees as posted at the time on our website.